Returns & Refund Policy

Last updated: August, 2026

At Amperda, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we’ll do our best to make things right.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned with its original packaging, where applicable.

• Not be damaged due to misuse, improper handling, or normal wear and tear.

To request a return, please contact us before sending anything back. Do not send products to a return address without first contacting our support team, as we will need to provide the appropriate return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include:

• Your order number.

• A description of the problem.

• Clear photos or videos showing the issue.

• Photos of the packaging, if the item arrived damaged.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Refunds

Once your request has been reviewed and approved, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow your payment provider or bank additional time to process the refund and make the funds available in your account.

Items That Cannot Be Returned

Certain products may not be eligible for return due to hygiene, safety, personalisation, or other reasonable restrictions. Where applicable, these restrictions will be stated on the relevant product page.

This policy does not limit any rights you may have under applicable consumer protection laws.

Return Shipping

If you are returning an item because you changed your mind, return shipping costs may be your responsibility unless otherwise stated.

If an item is faulty, damaged, or incorrect, please contact us before returning it so we can determine the appropriate solution.

Order Issues

If your order has not arrived, has been damaged in transit, or appears to be lost, please contact us with your order number. We will investigate the issue and work with you to find an appropriate solution.

Changes to This Policy

Amperda reserves the right to update this Returns & Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about our Returns & Refund Policy, please contact us through our Contact Us page.

Amperda